We want you to be confident working with us. This policy explains how deposits, milestones and refunds are handled.
CRX is committed to fair, transparent billing. Because our work is custom and time-based, this policy sets clear expectations around payments and refunds before any project begins.
Projects start with a non-refundable deposit (typically 30%) once a proposal is signed. This reserves your slot in our schedule and covers the discovery and design work that begins immediately.
Subsequent milestone payments cover work already completed and delivered. As these represent time and effort already invested, they are generally non-refundable once the milestone is delivered and accepted.
You may be entitled to a partial refund where:
In these cases we refund the unearned portion of fees for work not yet started.
The following are not eligible for refund:
To request a refund, email hello@cresxjohn.com with your project name and details. We'll review and respond within five business days, and process any approved refund through the original payment method.
You may cancel an ongoing engagement with written notice as set out in your agreement. You'll be billed for work completed up to the cancellation date and receive the corresponding deliverables.
Reach our team at hello@cresxjohn.com and we'll be glad to help.
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