Refund Policy

Our commitment

CRX is committed to fair, transparent billing. Because our work is custom and time-based, this policy sets clear expectations around payments and refunds before any project begins.

Deposits

Projects start with a non-refundable deposit (typically 30%) once a proposal is signed. This reserves your slot in our schedule and covers the discovery and design work that begins immediately.

Milestone payments

Subsequent milestone payments cover work already completed and delivered. As these represent time and effort already invested, they are generally non-refundable once the milestone is delivered and accepted.

When a refund applies

You may be entitled to a partial refund where:

• CRX is unable to deliver agreed work and no acceptable alternative is provided.
• Payment was made for a milestone that has not yet commenced.

In these cases we refund the unearned portion of fees for work not yet started.

What is not refundable

The following are not eligible for refund:

• Deposits, once design or development has begun.
• Completed and accepted milestones.
• Third-party costs already incurred on your behalf (e.g. licences, hosting, app-store fees).
• Changes of mind after work has been delivered to specification.

Requesting a refund

To request a refund, email hello@cresxjohn.com with your project name and details. We'll review and respond within five business days, and process any approved refund through the original payment method.

Cancellations

You may cancel an ongoing engagement with written notice as set out in your agreement. You'll be billed for work completed up to the cancellation date and receive the corresponding deliverables.